How should companies think about client retention? A couple of years back I sat in an executive meeting where after a period of growth, the board were talking about client retention seriously for what seemed like the first time. They […]
Building Trust Our ability to trust is one of the most important human behaviours there is. Without out ability to trust society would simply not work as it is what makes our relationships possible. Whether it is a colleague, a boss, a […]
The Culture Change Challenge One of the biggest challenges business owners are likely to face is how to change their own internal company culture. It’s something most bosses need to face at some point. Unfortunately, this can seem like trying […]