How to successfully outsource your projects
The increased online presence has benefited the business world in many ways. The transparency and ease of communication have brought businesses closer not only to their customers but to other businesses as well. This has led B2B relationships to reach a whole new level in today’s business world. We can see this effect every day with the example of outsourcing.
Even though outsourcing is a term that has existed for over three decades, it has been massively used only after the age of the internet. Companies hire third parties to take care of specific projects to reduce their costs and to temporarily buy the needed talent pool. Businesses can outsource one project or an entire business process. Such practice can be very beneficial financially and practically, however, it requires careful planning to do so.
What are some steps you should take before outsourcing in order for it to be successful?
Step 1: Realising the need to outsource
Do you have the right resources to complete the project internally? If you do, should you utilise them on this project, or should you focus your resources on other core processes? These are just a few of many questions that should be asked before deciding pro-outsourcing. The best approach to be taken at this point, is the conducting of a cost-benefit analysis. If it saves you time and money while offering the same results (or better), you should outsource. Not all companies outsource just for the sake of cutting their costs, some companies outsource for the talent they get.
Getting a professional to join your project can be very expensive, especially when your hiring contract is only temporary. There are full-service agencies that provide such services and experienced professionals at your disposition at very low costs due to their economies of scale.
Step 2: Setting clear goals and deadlines
Before hiring an external company to complete your projects, you should understand the project’s size, scope, and complexity. By fully understanding your project, you will be able to set achievable goals and estimate a reachable deadline. These factors must be evaluated repeatedly, multiple times, to make sure that your expectations are realistic. The goals and deadlines should also be communicated in a clear way to the agency you will be working with. Be aware that it is possible for the deadline to change depending on the agreement both parties will have.
Step 3: Choosing the right agency
When choosing an agency to hire for your project, you should consider what skills does your company need from this third party. Precisely these skills, must be the primary reflection you are looking for while researching an agency and its staff. Make sure you research about their past projects and the past partners/companies they have worked with. The agency that you want to hire might be a great one with all positive reviews but if they don’t have any experience with projects similar to yours, you won’t have any guarantee that you will get the results you are aiming for. The type of experience the company has matters. Most of the full-service agencies have listed on their websites previous projects and companies they have worked for/with.
Step 4: Keeping open communication
Following up with the agency and always having information about the stage of the project is a key to successful outsourcing.
A good service provider will typically put great emphasis on gathering requirements, to ensure an outcome that fits your needs and expectations. However, no matter how qualified your chosen agency might be, there will be always matters related to your specific business that will require them to ask for your expertise. For this reason, keeping up and checking with them throughout the whole process will guarantee you that you are getting the most out of this relationship. On a side note, not only this will make things go smoother on the business side, but showing continuous interest will reflect your interest motivating your service agency to perform even better.