Client: Tes Global
TES Global, formerly known as Times Educational Supplement, is a digital education company committed to supporting teaching and learning. Its mission is to empower teachers, schools, and universities to succeed. TES hosts the world’s largest online community of educators and publishes the renowned Times Higher Education World University Rankings. The company leads the market in teaching recruitment, supply teaching solutions, and educational resources, with over 600 staff globally.
Project Overview (December 2017 – July 2019)
Colin was initially engaged as a Sales Operations & Strategy Consultant to support TES Global in transitioning from a transactional sales model to a SaaS-based subscription model. His role involved optimising sales operations, analysing business performance, and providing strategic insights to drive digital transformation.
Following his successful contributions, Colin was invited to continue as Principal Consultant, overseeing an expanded digital change programme. This initiative included CRM and sales enablement projects and entailed the technical carve-out of TES Global’s “THE” division.
Sales Operations & Strategy Consultant
TES Global was undergoing a significant shift to a subscription-based sales model. Colin was brought in to evaluate sales operations, analyse key performance metrics, and provide strategic recommendations for a smooth transition. He leveraged customer insights to better align TES’s offerings with targeted customer needs.
Principal Consultant – Programme Delivery
In his role as Principal Consultant, Colin played a crucial role in managing Salesforce CRM projects and implementing tactical changes to improve digital operations. His responsibilities included overseeing the technical carve-out of TES Global’s “THE” division, ensuring a seamless separation of technology infrastructure and operational continuity during the transition.
Colin also supported the operational relocation of TES’s teams from London to Sheffield, ensuring uninterrupted project delivery. His efforts included hiring team members in Sheffield, providing logistical support, and mentoring Salesforce development teams, which led to significant improvements in project outcomes.
Key Achievements
- Supported TES Global’s transition from a transactional to a SaaS subscription model.
- Led the Salesforce CRM team and deliverables, navigating the conflicting priorities of multiple stakeholders across different business units.
- Managed the CRM carve-out of TES Global’s “THE” division, ensuring a smooth operational separation.
- Supported the relocation of operations from London to Sheffield, maintaining project continuity and team recruitment.
- Led Salesforce CRM projects that improved sales operations and business efficiency.
