Hiring the candidate with the most impressive academic background or a glittering CV might seem like the logical choice for any business. After all, a high IQ and impeccable credentials should, in theory, guarantee success. However, experience has shown that a person’s character and attitude are often far better predictors of success than pure intellect.
Business is dynamic, constantly evolving, and fraught with unexpected challenges. For that reason, it’s vital to build teams filled with individuals who not only can adapt to these changes but are eager to thrive in uncertainty. In short, you need people with a growth mindset – those who see every challenge as an opportunity for growth rather than an obstacle.
Here’s why these 8 rare traits are far more valuable than academic accolades:
1. Make Things Happen
In today’s fast-paced environment, businesses need individuals who don’t wait to be told what to do. These are people who seize opportunities, adapt quickly to challenges, and focus on delivering results. They measure value through outcomes, not just effort.
I’d always pick someone who jumps at the chance to try new things over a so-called expert who sticks rigidly to their way of doing things. Action-oriented people are more likely to propel a business forward than those who merely talk about what should be done.
2. Critical Thinkers
Business problems are rarely straightforward, and the best employees can see through complexity to find the root cause. They don’t just evaluate pros and cons on a surface level; they infer conclusions from data and take the time to consider multiple angles. These sharp thinkers are also quick to act, ensuring that decisions are not just thoughtful but timely.
3. Willing to Be Uncomfortable
A successful team thrives on a willingness to step out of comfort zones. In today’s constantly evolving world, those who can embrace discomfort and pursue knowledge relentlessly are invaluable. They don’t shy away from challenges but actively seek them out.
I look for individuals who not only thrive in uncertainty but also excel at turning it into an opportunity. After all, very few things in life, let alone in business, are ever certain.
4. Optimistic
When faced with problems, you don’t want a team of negative voices weighing down the energy of the group. Optimism isn’t about being blindly positive but rather about spreading a contagious energy that motivates others to find solutions rather than dwell on obstacles. People who can visualise success often bring that vision to life by rallying the team and focusing on solutions instead of problems.
5. Ace Communicators
Communication is the lifeblood of any organisation. I pay special attention to how well candidates express their ideas and how well they absorb feedback. Being able to communicate effectively isn’t just about speaking clearly – it’s also about listening attentively and being adaptable in one’s approach.
Good communicators build stronger teams. They welcome all perspectives, empathise with co-workers, and are willing to put aside personal agendas for the greater good. These are the people who can foster collaboration and ensure that everyone feels heard and valued.
6. Empathetic
Empathy often gets overlooked in high-pressure environments, but it’s a critical trait for fostering a supportive workplace culture. Employees who are sensitive to the feelings of others and capable of forming deep connections are those who create an atmosphere of trust. They show patience, support others in times of need, and make sure everyone feels included and empowered.
7. Fighters
Business is tough, and setbacks are inevitable. But what separates great employees from good ones is their resilience. Fighters keep pushing forward when things get difficult. They build strong support systems, seek help when needed, and don’t let failure knock them down. It’s this grit and determination that ensures they’ll keep going even when the going gets tough.
8. Relentlessly Reliable
Reliability is more than just showing up; it’s about taking responsibility and following through on commitments. A great employee will own their mistakes and learn from them, holding themselves to high standards. Trust is crucial in any team, and nothing erodes trust faster than someone who can’t admit when they’re wrong.
In our team, I encourage people to see mistakes as learning opportunities. It’s not a crime to be wrong – the only way to know if something works is by trying it. What’s important is that mistakes are acknowledged and lessons are applied.
When hiring, it’s easy to be tempted by the “smartest” person in the room. But the truth is, the “smartest” person is the one who exhibits these traits. Intelligence is important, but attitude, adaptability, and resilience are what truly drive a business forward.
These individuals not only add to the strength of a team, but they also help build a workplace culture where collaboration, creativity, and constant improvement are the norm.
As Jensen Huang, the CEO of Nvidia, famously said: “No task is beneath me.” It’s this attitude that separates great employees from the rest, and it’s exactly the kind of mindset that companies should be looking for in their hires.
